Student support services
OUA offers all our students access to online support, advice and guidance. Whether you need to speak with someone about swapping units, trouble with assignments, clarification on a result or need to talk over some personal issues, our support services team is here to help.
Welcome to OUA! We send our new students a Welcome Pack. It includes your OUA ID number and information on how to access student support services.
We've always aimed to provide open and accessible education for all. Each of our academic providers offers access to support services for students with a disability.
We take the satisfaction of our students seriously and investigate all formally raised issues through our complaints management.
We understand that students sometimes have to withdraw from a unit due to circumstances beyond their control. If this occurs, you may be able to reduce or avoid financial and academic penalties if you can demonstrate Special Circumstances.
Everyone who studies through OUA balances their education with other commitments - work, family or social (and often a combination of all three). Maintaining a healthy balance isn't always easy, which is why we offer a coaching and counselling service to all students.