Contact us

Student Advisors

Our Student Advisors can assist you with your enrolment, help you plan your studies and answer any questions about how studying with OUA works.

Telephone: 1300 363 652
International: +61 3 8628 2971
Fax: +61 3 8628 2955
Email: You can email us using our Online Enquiry Form. Allow two working days for a response.

Call centre hours

Monday to Friday: 8am-8pm AEST/AEDT
Saturday and Sunday: 9am-5pm AEST/AEDT
Friday before the AFL Grand Final public holiday, 29 September: 9am-8pm AEST

Live chat hours

Monday to Thursday: 8am-10pm AEST/AEDT
Friday: 8am-8pm AEST/AEDT
Saturday: 9am-5pm AEST/AEDT
Sunday: 10am-10pm AEST/AEDT
Friday before the AFL Grand Final public holiday, 29 September: 10am-8pm AEST

Exam Services

We welcome your questions, feedback or comments.

Please quote your OUA ID number and full name in any enquiry made to the OUA Exam Services.

Tel: +61 3 9902 7891
Fax: +61 3 5122 7816
Email: Use our Online Enquiry Form to email OUA Exam Services. Allow up to two working days for a response. For time critical enquiries, please call the number above.

General enquiries

For general enquiries, please contact OUA reception.

Tel: +61 3 8628 2500
Fax: +61 3 8628 2955
Mail: GPO Box 5387, Melbourne, Australia, 3001

Office hours

Monday to Friday: 9am-5pm AEST/AEDT

Time zones

We operate on Australian Eastern Standard Time (AEST).

During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.

See for information about Australia's time zones.